Responsible Gaming at fb002
Gaming should be entertainment — not a source of stress, financial hardship, or family conflict. fb002 takes that seriously. This page explains the tools fb002 provides, the age restrictions we enforce, and what to do if gambling is becoming a problem for you or someone you know.
PAGCOR-mandated minimum age
for all gaming at fb002.
fb002 Responsible Gaming Tools
Every fb002 account comes with built-in responsible gaming tools. They're in your account settings — no support ticket needed, no waiting period for deposit limits to take effect. Here's what's available:
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit into your fb002 account. Once set, the limit takes effect immediately. Increasing a limit requires a 48-hour cooling-off period — decreasing it takes effect right away.
Loss Limits
Cap your net losses over a daily, weekly, or monthly period. When you hit your loss limit, further wagers are blocked for the rest of the period. This is one of the most effective tools for keeping gaming within your means.
Session Time Reminders
Set reminders that notify you after a specified period of continuous play — 30 minutes, 1 hour, or any interval you choose. It's easy to lose track of time in a live dealer session; these reminders keep you aware without interrupting your game.
Cooling-Off Period
Take a short break from fb002 without committing to full exclusion. A cooling-off period temporarily blocks access to your account for 24 hours, 48 hours, or up to 30 days. During this period, you cannot log in, deposit, or place bets.
Self-Exclusion
Request a self-exclusion for any period from 1 week to permanent. During exclusion, your fb002 account is fully locked — no deposits, no bets, no bonus offers. Self-exclusion can be initiated in account settings or by contacting support directly.
Marketing Opt-Out
Disable all promotional emails, SMS messages, and in-platform bonus pop-ups at any time from your account notification settings. Players who are taking a break or managing their play should not be receiving bonus offers nudging them back.
21+ Age Policy
The minimum age to register and play at fb002 is 21 years old. This is not just a PAGCOR regulatory requirement — it reflects fb002's genuine commitment to keeping gaming out of reach for minors.
Under Philippine law and PAGCOR's licensing conditions, gambling is restricted to adults 21 and above. This applies to all forms of wagering on the fb002 platform — slots, live dealer games, bingo, and sports betting alike.
fb002 enforces this policy at multiple points:
All players must provide a date of birth during signup. Accounts where the declared age is below 21 cannot be created.
For accounts flagged for age verification or processing larger transactions, fb002 requires a government-issued Philippine ID confirming the player's age (National ID, passport, driver's licence, SSS/GSIS card).
If fb002 discovers that a registered account is held by a person under 21, the account is suspended immediately, any balance is forfeited, and the case is escalated to PAGCOR.
If you suspect a minor is using or attempting to use the fb002 platform, please contact fb002 support immediately at [email protected]. Reports are investigated promptly and treated with confidentiality.
How to Use Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available at fb002. Here's how to activate it in under 2 minutes:
Go to fb002 Login and sign in with your registered credentials.
The Responsible Gaming section is in the main account settings menu. All tools — deposit limits, loss limits, session reminders, cooling-off, and self-exclusion — are accessible from this single screen.
Options: 1 week, 1 month, 3 months, 6 months, 1 year, or permanent. All options except permanent are reversible after the chosen period expires.
No cooling-off period — self-exclusion takes effect the moment you confirm. You will be logged out and login attempts will be blocked for the duration.
If you prefer not to log in or are unable to, you can request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request." fb002 will process the request and confirm exclusion within 24 hours.
Warning Signs of Problem Gambling
Gaming is fun for most people most of the time. But for some, it can become a problem that affects finances, relationships, and mental health. fb002 wants you to recognise the warning signs early — before they become serious.
Watch Out For These Signs
- Spending more money on gaming than you originally planned or can afford
- Chasing losses — depositing more to try to win back what you've lost
- Gambling to escape stress, anxiety, depression, or personal problems
- Hiding your gaming activity from family members or close friends
- Borrowing money (from GCash contacts, BDO, BPI, or lending apps) to fund gaming
- Feeling restless, irritable, or anxious when not able to play
- Neglecting work, studies, or family responsibilities because of gaming
- Failed attempts to cut back or stop — despite wanting to
- Thinking about gaming constantly, even when doing other things
Experiencing two or more of these signs regularly is a strong indicator that gambling may have become a problem. Please use fb002's self-exclusion tools and consider reaching out to a professional support service.
Quick Self-Assessment
Take a moment to answer these questions honestly. If your answer is "yes" to three or more, we strongly encourage you to use fb002's responsible gaming tools or contact a support organisation.
Ask Yourself
This is not a clinical diagnostic tool. If you're concerned about your gaming habits, please reach out to fb002 support or a professional counselling service.
Getting Help in the Philippines
If you or someone you care about is struggling with gambling, professional help is available in the Philippines. fb002 encourages players to use these resources without hesitation — reaching out is a sign of strength, not weakness.
PAGCOR Responsible Gaming
As fb002's licensing authority, PAGCOR operates responsible gaming programs for players on all licensed Philippine gaming platforms. Players can report problem gambling concerns and request exclusion from PAGCOR-licensed operators through PAGCOR's official responsible gaming channels.
National Center for Mental Health (NCMH)
The NCMH in Mandaluyong, Metro Manila provides mental health services including counselling for behavioural addictions. Services are available to Filipino residents nationwide through referral from local health units across all regions, from NCR to Mindanao.
NCMH Crisis Hotline
The NCMH operates a 24/7 mental health crisis line for Filipinos. The hotline provides immediate support for persons in crisis, including those experiencing stress related to financial problems from gambling. Contact information is available through your local barangay health center.
Gamblers Anonymous Philippines
Gamblers Anonymous has chapters in Metro Manila and other Philippine cities. GA follows a peer-support model where members share experience and provide mutual accountability. Meetings are confidential, free to attend, and open to anyone with a gambling problem — no prior commitment required.
fb002 Responsible Gaming Support
You can contact fb002's responsible gaming team directly at [email protected]. Use the subject line "Responsible Gaming" to ensure your message is routed to our dedicated team. We can activate limits, process cooling-off or self-exclusion, and connect you with further resources — usually within a few hours.
fb002's Commitment
fb002 will never send bonus offers or promotional communications to players who are in a cooling-off period or self-exclusion. fb002 will never attempt to persuade a player to revoke a self-exclusion. Once you activate exclusion, fb002's marketing systems are blocked from contacting you for the entire exclusion period.
A Note on Gambling and Filipino Family Life
In many Filipino households, gambling is part of the cultural fabric — from office sweepstakes and Lotto to regular sabong or mahjong nights. The line between social gambling and problem gambling can be harder to see in this context. fb002's position is straightforward: gaming is fine as entertainment within your means. The moment it starts affecting your savings, your relationships, or your peace of mind — it has crossed that line, and the tools on this page exist to help you pull back. There is no shame in using them. fb002 would rather lose a depositing player to responsible self-exclusion than have a Filipino family harmed by problem gambling.
Play Smart. Play at fb002.
Responsible gaming tools built into every account. PAGCOR-regulated. 500+ games. GCash deposits. Filipino players first.
21+ Only persons aged 21 and above may register and play. Gambling can be addictive — please play responsibly.