fb002 Frequently Asked Questions

The minimum age to register and play at fb002 is 21 years old. This is a hard requirement under PAGCOR's licensing conditions and Philippine law. fb002 verifies player age during registration and may request a government-issued Philippine ID (National ID, passport, or driver's licence) before permitting real-money play or withdrawals.

KYC verification at fb002 involves submitting a clear photo or scan of a government-issued Philippine ID — such as your PhilSys National ID, passport, SSS card, or driver's licence. You may also be asked for a selfie holding the ID and a proof-of-address document (e.g., a recent utility bill or barangay certification). Verification is usually completed within 24 hours on business days.

No. Each player is allowed only one active fb002 account. Creating duplicate accounts — even under a different name, number, or device — is a violation of fb002's Terms and Conditions. If multiple accounts are detected, all associated accounts will be suspended and any balances forfeited. If you have accidentally created a second account, contact support at [email protected] immediately.

On the fb002 login page, click the "Forgot Password" link and enter your registered mobile number or email address. fb002 will send a password reset code via SMS or email. Enter the code, set a new password, and you're back in. If you no longer have access to your registered contact details, email [email protected] for account recovery assistance.

You can request account closure by emailing [email protected] with the subject "Account Closure Request." fb002 will process your request within 3 business days. Any remaining real-money balance will be returned to your registered payment method after identity verification. Note that regulatory data retention requirements mean fb002 may retain your account records for up to 7 years after closure.

Log in to your fb002 account, go to the Cashier section, and select GCash as your deposit method. Enter the amount (minimum ₱100), confirm, and you'll be redirected to authenticate the payment through your GCash app. Once authorized, the funds appear in your fb002 Real Money Balance instantly — no waiting, no fees charged by fb002.

The standard minimum deposit at fb002 is ₱100 for GCash and PayMaya. Bank transfer deposits via BPI, BDO, or Metrobank online banking have a minimum of ₱200. Minimum amounts may vary during active promotions — check the Cashier page for the current minimums before depositing.

GCash and PayMaya withdrawals at fb002 are typically processed within 30 minutes of approval during operating hours (8:00 AM – 11:00 PM Philippine Standard Time). Bank transfers to BPI, BDO, and Metrobank take 1–3 business days. Processing times may be longer during peak periods or if additional identity verification is required for larger withdrawal amounts.

fb002 does not charge any fees on deposits or withdrawals. However, your payment provider (GCash, PayMaya, BPI, BDO, or Metrobank) may apply their own transaction fees, which are outside fb002's control. Check your payment provider's fee schedule before transacting if you're concerned about third-party charges.

The minimum withdrawal amount at fb002 is ₱200. There is no maximum single withdrawal limit for fully verified accounts, though fb002 may request additional documentation for unusually large withdrawal requests in compliance with Philippine anti-money laundering regulations. Monthly withdrawals exceeding ₱50,000 require completed KYC verification.

Common reasons for withdrawal delays at fb002 include: pending KYC verification, an active wagering requirement on bonus funds, a mismatch between your registered name and payment account name, or a large withdrawal amount requiring additional review. If your withdrawal has been pending for more than 24 hours, contact [email protected] with your transaction reference number.

fb002 offers a wide selection of slot games, including popular JILI slots titles well-loved by Filipino players, as well as games from other leading Asian and international game providers. You'll find classic 3-reel slots, video slots with bonus rounds, progressive jackpots, and megaways-style titles. Browse the full collection on the fb002 Slot page.

Yes. fb002 features a full live dealer casino section including Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and dedicated live game shows. Games are streamed in real-time from professional studios with Filipino-friendly betting limits starting from as low as ₱10 per hand. The Astar Live and Caishen Wins sections are among the most popular live games on fb002.

Yes. fb002 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open fb002.club in your phone's browser (Chrome, Safari, or Firefox) and log in. The mobile site adapts to your screen size and supports all games, deposits, withdrawals, and account settings available on desktop.

All slot and RNG-based games at fb002 use certified Random Number Generators that have been independently tested and verified for fairness. fb002 is PAGCOR-regulated, which requires compliance with fair gaming standards. Published RTP (Return to Player) percentages are accurate representations of each game's long-run statistical payout rate. fb002 does not alter game outcomes.

fb002 periodically offers welcome bonuses for new registrations, which may include a matched deposit bonus or free spins on selected slot games. The specific offer and its terms — including the wagering requirement — are displayed at the time of registration and in the Promotions section of your account. Always read the bonus terms before opting in.

A wagering requirement (also called a rollover or playthrough) means you must bet the bonus amount a specified number of times before any winnings derived from that bonus can be withdrawn as cash. For example, a ₱500 bonus with a 30x wagering requirement means you must place ₱15,000 in total bets before the bonus converts to withdrawable funds. At fb002, slots typically contribute 100% toward wagering; live table games may contribute less.

fb002 rewards regular players through its loyalty program, where real-money wagers accumulate points that can be redeemed for bonus credits or cashback. Higher activity levels unlock VIP tiers with benefits including faster withdrawals, higher deposit limits, dedicated account managers, and exclusive promotions. Check your account dashboard for your current loyalty level and point balance.

No. Bonus funds at fb002 cannot be withdrawn directly — they must first be converted to real-money funds by completing the applicable wagering requirement. Once the wagering requirement is fully met, the converted amount moves to your withdrawable Real Money Balance. Your account cashier shows separate balances for bonus funds and withdrawable real-money funds at all times.

fb002 operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulatory oversight. PAGCOR is the Philippine government authority responsible for licensing and regulating online gaming platforms serving Filipino players. Operating under PAGCOR regulation means fb002 is subject to regular compliance audits, player fund protection requirements, and responsible gaming obligations mandated by Philippine law.

Log in to fb002, go to Account Settings, and open the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a 48-hour cooling-off period — a PAGCOR-mandated safeguard. These tools are free to use and always available without needing to contact support.

Self-exclusion can be activated from Account Settings > Responsible Gaming. Choose your exclusion period — options range from 1 week to permanent. The exclusion takes effect immediately upon confirmation: your account is locked, deposits are blocked, and fb002 will stop sending promotional communications to you for the entire period. You can also request self-exclusion by emailing [email protected] with the subject "Self-Exclusion Request."

If gambling is affecting your finances, relationships, or mental health, please use fb002's self-exclusion tool immediately. You can also contact fb002 support at [email protected] for help activating limits or exclusion. For professional support in the Philippines, reach out to the National Center for Mental Health (NCMH) or inquire about Gamblers Anonymous meetings in your city. You don't have to deal with this alone — asking for help is the right move.